2017 was the year of technology, according to our Director Of Sales And Marketing, Paul Sauceda.
Technology was implemented as a main feature in lots of hotels last year, giving the customer new options to interact with staff: like ordering room service on an iPad or streamlining the check-in process by allowing guests to bypass the front desk.
New entertainment options came with the use of more technology, like offering guests more ways to connect their preferred streaming services to smart TVs.
Going that extra mile to personalize a guest’s experience is also important, according to Sauceda. The buzz phrase “living like a local” was alive and well throughout 2017 – and hospitality professionals hope to continue to encourage guests to explore cities like locals.
Creating connections for guests is important.
“If it’s a bar that connects you with people, a tour with a local or dinner in someone’s house, that’s connection with people. We want to connect with people more than we ever have.”
You can read more from Paul Sauceda here.